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CUSTOMER SERVICE
Your satisfaction is important to us. Please contact us immediately with any questions or concerns you may have with our products or service.

FAQs
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What makes Lodis Lane Naturals' products unique and why should I choose them over other natural skincare brands?Lodis Lane Naturals stands out in the crowded natural skincare market by committing to the highest standards of quality, sustainability, and ethical sourcing. Our products are meticulously crafted using 100% organic ingredients, free from harmful chemicals, parabens, and synthetic fragrances. We partner with local farmers to source the freshest, most potent botanicals, ensuring that each product delivers exceptional benefits to your skin. Additionally, we prioritize eco-friendly packaging and carbon-neutral shipping practices to minimize our environmental footprint. When you choose Lodis Lane Naturals, you're not only investing in superior skincare but also supporting responsible business practices that care for our planet. Our extensive research and rigorous testing ensure that every item in our collection meets the highest standards of efficacy and safety, giving you peace of mind and radiant, healthy skin.
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I'm a budget-conscious shopper. How does your brand fit into the budget-friendly space?Our pricing reflects the quality of our ingredients. While there are tons of products saturating the market claiming to be “100% Organic” or “Therapeutic Grade”, the number one indicator will always be the price. For example, the average cost of a 15ml/0.5oz bottle of Certified Lavender Bulgarian Essential Oil (Lavandula Angustifolia) from a nationally recognized, reputable supplier is $6.16. Approximately 15ml is equal to 300 drops or 3 teaspoons of oil. Taking this into consideration, when shopping for a product containing organic Lavender Bulgarian, any price lower than the cost of the oil should raise concerns regarding quality. Unless you’re purchasing a blend or some small product like an aromatherapy inhaler, you’re highly likely to end up with a heavily diluted product containing little to no real essential oil at all. Our products contain double the amount of essentials and natural additives compared to most available on the market because we believe that the products you buy should actually work.
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What if I don’t like the product I purchased?We strive on customer service and making sure our Lodis Lane family is satisfied with their purchases. While we do have a return policy as stated on our Shipping & Returns page, we’re always here to help make things right should an issue occur. Please contact us directly with any issues that fall outside of our guidelines for assistance.
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What are your payment methods?We accept all major credit cards, PayPal, Apple Pay, and Afterpay. Please take advantage of our Afterpay feature which is available on every product! There is no minimum order amount required. If you are local and within the 76011, 76012, & 76013 zip codes, please contact us prior to order placement for possible COD delivery options.
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I want to sell your products. Do you offer wholesale purchasing?We sure do! Our wholesale program is quite unique and can be beneficial to both retailers and affiliates. For more information, please send an email to wholesale@lodislane.com or contact us with “Wholesale Inquiry” in the subject field. Please note that while we respond to all inquiries within 24-48 hours, wholesale inquiries sent directly to the above listed email address will be sent directly to our wholesale coordinator for priority response.
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